Lynn specialises in the development and improvement of academic and student services, and particularly the support of student wellbeing and mental health. She is also an expert in governance and compliance management, both in higher education and as a non-executive director in multiple sectors. More broadly, Lynn is a highly experienced professional services leader, with expertise in transformational change programmes, strategy and policy development, and risk and crisis management.
Lynn has led large, primarily student-facing teams throughout her career, most recently as Deputy Registrar at the University of Bristol with responsibility for approximately 600 staff across the divisions of Academic Registry, Student Services, Libraries, Residences, and Sport. Before that, she was Academic Registrar at Bristol, Director of Student Services at the University of Birmingham, and she started her career at the University of Warwick. She has also held non-executive roles, as Vice-Chair of a multi-academy trust, director of a destination management organisation, and currently as Chair of Governors of the Dolphin School in Bristol.
Lynn is a champion of an outstanding university experience for all students and has worked collaboratively and productively with student representatives throughout her career on issues such as student inclusion and diversity, students’ union improvement, as well as on student wellbeing. She has also led major organisational change, with an enhanced student experience as the aim, including multi-million-pound student facilities and student IT system projects. Lynn has transformed student support functions in central teams, academic schools and residences and successfully engendered a high performance and customer-focused ethos in all her teams.
Lynn has always prided herself on building excellent working relationships with colleagues, students, external partners, and now clients, and uses those strengths to understand what a client really needs from an assignment, to engage with all stakeholders positively throughout the work, and to ensure that the assignment is managed in such a way that any change can be implemented smoothly and effectively in the organisation.