Steve specialises in business performance improvement, student experience and end-to-end student journey. He brings expertise in process/continuous improvement and student retention to SUMS members and clients.
Steve is an experienced director with over two decades in the UK Higher Education sector and a successful career at the Open University. As Director of Student Success and responsible for improving University-wide retention, progression and completion, Steve led on tactical and strategic change to transform the student experience. As Director of Business Performance Improvement (BPI), he created and led an internal consulting team specialising in lean methodology to identify and implement changes to process, structures and technology across the whole spectrum of University business operations.
Since 2019 he was worked as an interim/consultant helping organisations with change and transformation and joined SUMS in June 2020.
Steve is passionate about delivering the best experience possible to students and enabling them to achieve their goals and potential working collaboratively with stakeholders at all levels to design and implement the best solutions.
Outside the day job, Steve writes, directs and acts with local theatre groups. As a bit of a history buff, he also gives talks to schools on historical period dressed in period costume!