Harnessing the Revolution: How Service Design Can Transform Higher Education
Think of service design and you might think of mobile apps or customer services. But fast forward to 2022 and the need has changed. These last two years of global…
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Understanding the Apprentice Lifecycle in Universities
Apprenticeships are a growing area of delivery for many SUMS members. We have recently completed work with three universities to support them in developing their delivery in this area. For the…
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COVID-19 and Distance Learning
The traditional undergraduate student experience relies on campus-based learning, and although distance learning is increasing in importance in the HE sector, it has broadly been slow to lift off. We…
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The Campus for the Future: A Student’s Favourite Study Place?
The Norwegian University of Science and Technology (NTNU), recently played host to university leaders from across Europe attending the European University Information Systems (EUNIS) Conference. With 2,200 Higher Education providers…
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Tackling the Tough Issues: Widening Participation, the Student Voice and Student Service Provision
SUMS Consulting was delighted to be hosted by one of our members, the University of Oxford, for the latest in our series of events for academic registrars and heads of…
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A How-To Guide for Universities: Responding to the OfS Call for Effective Access and Participation Plans
There’s a lot of detail in the guidance and it might appear quite daunting. However, in amongst the detail of the requirements for these plans, you will note a focus…
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