SUMS' support for the student journey covers the complete spectrum. From the initial sparks of interest from prospective students, through to alumni engagement, we support universities in managing students' experience.

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We work with a range of university departments to impact student satisfaction, development, wellbeing and retention. Working with marketing, student services, employability, and others, we can help you positively impact the student experience.

Student Journey Mapping

Students should feel part of their university community from the very beginning, right through to graduation. Through student journey mapping with your team, our consultants help you identify student expectations at every stage and make implementable recommendations for improvement.

Wellbeing and Mental Health Support

Universities are under increasing pressure to make mental health support and services a strategic priority. At SUMS, we draw on our experience and knowledge of the sector, to support universities in adopting effective mental health strategies. Our team of specialist consultants combine in-depth understanding of universities with clinical mental health experience.

Using Universities UK Stepchange: Mentally Healthy University framework we help universities develop a ‘whole university approach’. We review current practice and ensure that all aspects of university life promote and support the mental wellbeing of students and staff. Learn more here.


Student Hub Development

We have worked with universities to consolidate departments like student administration into efficient student-facing hubs. This has enabled key services to meet student needs and reduce unnecessary workload for staff.

Through our wide membership base and partnering consortiums, we share a breadth of knowledge and experience. This enables the institutions we work with to learn from comparators and compare their own operating systems against best practice.

SUMS consultants serve as your critical partner in reviewing current models and helping to create bespoke solutions that best meets the requirements of your institution.

What Do Our Clients Say?

“Our SUMS consultant was highly knowledgeable about the sector and our university, realistic about what was achievable and able to equate general observations with accuracy to our context.”

– Fiona Parsons, Director of Student and Academic Services, University of Wolverhampton